Symantec pcAnywhere 12.5 is the world's leading remote control solution. It lets you manage computers efficiently, resolve helpdesk issues quickly, and connect to remote devices simply and securely. New features include smart card authentication and native whiteboard support, while continuing to enable remote users to find, connect to, and control the hosts they need.
Quick Connect Applet:
Very intuitive and intelligent access to frequently used functionality
Preserve authentication so connecting to the same resource again is just one click
Automatically deploy host . If the machine that technician is trying to connect to does not have pcA host installed, then the app will automatically deploy a pre-configured host and establish connection
If pcA services on the host have stopped for some reason, the app automatically starts the services and then establishes connection
Native Whiteboard Support:
Two-way communication between technician and end-user using standard drawing tools allow either user to highlight items on the screen
Logging, Reporting, and Notification:
FQDN of computers in session, IP addresses, logged in user names, keyboard/mouse status changes
Additionally chat conversations are also logged
Logging to NS database allows detailed reports and helps meet Compliance requirements
Smartcard Authentication:
Supports all PC/SC compliant smart cards (standard on newer versions of Windows)
Multi-Monitor Selection:
When the host has multiple monitors configured, a user on remote side can choose to view any one or all monitors at a particular time during the session
In addition, up to eight monitors on host side are supported
Thumbnail View of Active Sessions:
When multiple sessions are open, a dedicated tab displays thumbnails of all active sessions.
User can directly jump to a session by clicking on the thumbnail
Primary and Secondary Authentication:
Earlier versions of pcA supported only one type of authentication to be active at any time. 12.5 additionally allows LocalAdministrator group to be added to other authentication types
Therefore, if a host is configured with a pcAnywhere user, then enabling secondary authentication will also permit authentication of all users belonging to the Local Admin group
Host Invitation Improvement:
pcAnywhere simplifies the process for users to request help from an administrator by using a host invitation
When a user needs help, they can choose to send a host invitation
The host invitation will automatically populate their SMTP mail client
Customizable Toolbar:
Administrators can simplify the remote control session interface by customizing it to display on the options used most often
System Requirements:
Operating System: Windows
7, Windows Vista (Home Basic, Home Premium, Business, Enterprise, Ultimate), Windows
XP Home & Pro, Windows XP Tablet & Media Center Edition, Windows
XP Embedded and WEPOS, Windows 2000 Pro/Server/Advanced Server, Windows
2003 Server (Standard & Enterprise), Mac
OS X 10.4 or later
Processor: 233MHz or faster, PowerPC G4/ G5 or Intel
Hard Drive Space: 35 MB
RAM: 128
MB
Optical Drive: CD-ROM or DVD-ROM
Other: Internet
Explorer 6.0 with Service Pack 1 or later
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